Remote Auto Claims Estimator – Damage Appraiser

State Farm; Bristol (TN); Hybrid; USD 59,059 - 82,000; Full time

Benefits offered by this job

Get Paid

Stay Well

Develop & Grow

Plan Ahead

Time Off

Give Back

Retirement Plan

Job summary

State Farm in Bristol, TN is hiring an Auto Estimator to gather vehicle information from repair shops or customers and prepare initial and supplemental estimates via photos or in person. You may meet insureds, explain coverage, and guide them through the claims process while delivering Remarkable service.

The role combines remote-field work with in-person appointments, requiring flexible hours and travel in the territory.

Qualifications

• Experience in auto collision repair, auto damage estimating, or auto insurance appraising.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.

Responsibilities

• Use automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Assess vehicle damage, causation, and repair feasibility.
• Review bid content and photo documentation for accuracy.
• Handle inbound/outbound calls to customers and repair shops.
• Deliver exceptional customer service throughout the claims process.

Skills

Auto collision repair

Auto damage estimating

Auto insurance appraisal

Tools

CCC One

Mitchell

I-CAR Platinum Certification

Job description

State Farm in Bristol, TN is hiring an Auto Estimator to gather vehicle information from repair shops or customers and prepare initial and supplemental estimates via photos or in person. You may meet insureds, explain coverage, and guide them through the claims process while delivering Remarkable service.

The role combines remote-field work with in-person appointments, requiring flexible hours and travel in the territory.