Remote Auto Claims Estimator & Customer Advocate

State Farm; Rochester (NH); Hybrid; USD 69,000 - 91,000; Full time

Benefits offered by this job

Annual raise

Health insurance

401(k) plan and matching

Job summary

State Farm in Rochester, NH is seeking an Auto Estimator for a Remote-Field role that blends virtual home estimates with in-person appointments using a mobile office. You will assess vehicle damage, explain coverages to insureds, and help guide them through the claims process with care and clear communication.

You’ll support claim handlers, use automated estimation tools, and evaluate repair content while maintaining a strong focus on customer service and professional conduct across multiple

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check

Responsibilities

• As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
• You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable service.
• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Skills

Auto damage estimating

Auto collision repair

Customer service

Communication skills

Driver's license

Multi-tasking

Tools

CCC One

Mitchell

Job description

State Farm in Rochester, NH is seeking an Auto Estimator for a Remote-Field role that blends virtual home estimates with in-person appointments using a mobile office. You will assess vehicle damage, explain coverages to insureds, and help guide them through the claims process with care and clear communication.

You’ll support claim handlers, use automated estimation tools, and evaluate repair content while maintaining a strong focus on customer service and professional conduct across multiple