Remote Auto Appraiser & Claims Valuation Specialist

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 58,000 - 98,000; Full time

Job summary

USAA Life Insurance Company seeks an experienced auto claims appraiser for a virtual Texas-based role. You will evaluate simple to moderately complex auto damage claims for repairable and total losses, ensuring accuracy and compliance with state laws and contract terms.

Responsibilities include investigating damages, communicating with insureds and third parties, reviewing loss facts for subrogation, and maintaining thorough documentation to support fast adjudication and superior member service.

Qualifications

• High School Diploma or General Equivalency Diploma.
• 1 year of auto appraising experience.
• Progressive knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
• Working knowledge of estimating losses using CCC or similar estimating platforms.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Responsibilities

• Evaluate and appraise auto physical damage claims using digital tools per contract and state laws.
• Investigate claim damages by communicating with insured, adjusters, and third parties.
• Review loss facts to identify subrogation opportunities and ensure documentation.
• Demonstrate knowledge of P&C products to ensure compliance.
• Review claims for fraud indicators and refer to Special Investigations Unit.
• Maintain accurate file documentation throughout the claims process.
• Support CAT deployments and after-hours as needed, including on-call dates.
• Provide policyholders with information regarding coverage and repair or total loss valuation.

Skills

P&C insurance knowledge

Auto claim appraisal

Licensing within 90 days

Education

High School Diploma or GED

Tools

CCC estimating platform

Job description

USAA Life Insurance Company seeks an experienced auto claims appraiser for a virtual Texas-based role. You will evaluate simple to moderately complex auto damage claims for repairable and total losses, ensuring accuracy and compliance with state laws and contract terms.

Responsibilities include investigating damages, communicating with insureds and third parties, reviewing loss facts for subrogation, and maintaining thorough documentation to support fast adjudication and superior member service.