Remote Auto Appraiser – Chicago Territory

The Travelers Indemnity Company; Chicago (IL); Remote; USD 64,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid time off

Wellness program

Volunteer program

Job summary

The Travelers Indemnity Company in Chicago, IL is seeking an Outside Auto Appraiser to inspect damaged vehicles, estimate repair costs and settle total losses for insureds and repair facilities. This remote role covers a defined Chicago area with an emphasis on accuracy and customer service.

You will review estimates, determine actual cash value, negotiate with body shops, document damages, and guide claim staff through the process while adopting new AI tools and technology.

Qualifications

• Bachelor’s Degree.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.
• Proficient in claims management and estimating software, with advanced skills in Microsoft Office.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
• Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.
• Valid driver’s license.

Responsibilities

• Inspect and assess vehicle damage resulting from accidents, weather events, or other covered losses by conducting thorough virtual or on-site inspections at body shops or customer locations.
• Perform estimate review work, conduct virtual inspections, and collaborate with repair facilities to ensure accuracy, consistency, and quality across claims.
• Prepare accurate repair estimates using industry-standard estimating software to determine the cost of parts, labor, and materials required to restore vehicles to pre-loss condition.
• Evaluate and settle vehicle total losses by determining actual cash value (ACV) through market research, comparable vehicle analysis, and application of appropriate valuation tools and methodologies.
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators to ensure accurate claim evaluation and protect company interests.
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs, authorize supplements, and resolve coverage or repair-related issues.
• Provide exceptional customer service by explaining the appraisal process, answering questions, assisting in moving claims towards timely resolution, and keeping vehicle owners informed throughout the claim lifecycle.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Perform other duties as assigned.

Skills

Communication

Customer service

Judgment

Time management

Education

Bachelor’s Degree

Tools

Estimating software

Claims software

Microsoft Office

Job description

The Travelers Indemnity Company in Chicago, IL is seeking an Outside Auto Appraiser to inspect damaged vehicles, estimate repair costs and settle total losses for insureds and repair facilities. This remote role covers a defined Chicago area with an emphasis on accuracy and customer service.

You will review estimates, determine actual cash value, negotiate with body shops, document damages, and guide claim staff through the process while adopting new AI tools and technology.