Remote Atlassian Platform & ITSM Engineer

Commongood; Chantilly (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Commongood in the United States is seeking an Atlassian Platform & ITSM Engineer to support the SDLCNext environment for PEO DHMS. This hands‑on role blends platform engineering, ITSM, and solution design for government users across multiple teams.

You will manage Jira/JSM, Confluence, and related configurations, while enabling users through training, documentation, and targeted improvements to workflows and processes.

Qualifications

• 5+ years of enterprise platform engineering or ITSM/SDLC tooling experience.
• Hands‑on Jira/JSM administration in an enterprise environment.
• Experience integrating Atlassian tools with other systems; REST API familiarity.
• Federal/DoD or DHA/PEO DHMS experience is highly preferred.
• Security+ or equivalent DoD-aligned certification preferred.

Responsibilities

• Lead requirements, design, and delivery for SDLCNext platform and ITSM capabilities.
• Configure and maintain Jira, JSM, Confluence, and related Atlassian features.
• Provide Tier 1/2 support and coordinate with vendors for complex issues.
• Plan releases, upgrades, and adoption activities with minimal user disruption.
• Develop dashboards and analytics to measure platform performance and impact.

Skills

Jira

Jira Service Management

ITSM

Requirements gathering

Stakeholder engagement

Education

Bachelor's degree in IT/CS/Engineering

Tools

Confluence

Job description

Commongood in the United States is seeking an Atlassian Platform & ITSM Engineer to support the SDLCNext environment for PEO DHMS. This hands‑on role blends platform engineering, ITSM, and solution design for government users across multiple teams.

You will manage Jira/JSM, Confluence, and related configurations, while enabling users through training, documentation, and targeted improvements to workflows and processes.