Senior Atlassian Platform Engineer (Jira/JSM)

MULU Corp.; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

MULU Corp is hiring an Atlassian Platform & ITSM Engineer to support an enterprise Atlassian environment behind software-lifecycle and IT service management work for government clients.

This is a hands-on, player-coach role. You’ll move from stakeholder conversation to configuration, testing, release, and user support, owning each enhancement from intake to adoption. You’ll know when to configure, automate, integrate, elevate, or simplify, rather than defaulting to customization.

Qualifications

• 5+ years in enterprise platform engineering or ITSM, SDLC tooling, or technical delivery.
• Hands-on Jira and/or JSM administration in an enterprise environment, incl. workflows, schemes, permissions, automations, and user access.
• Experience supporting Confluence and integrating Atlassian tools with other enterprise systems.
• Working knowledge of ITSM practices: service request, incident, problem, change, release, and configuration management.
• Experience in a controlled production environment with disciplined testing, documentation, access control, and change management."],
• job_responsibilities_description":["Partner with Government and contractor users to map business processes, pain points, and platform requirements.","Translate needs into process flows, solution options, timelines, risks, dependencies, and decision points.","Own enhancements and process improvements from intake through design, configuration, testing, release, and closure.","Conduct gap analyses and deliver concise recommendations grounded in user value, feasibility, and governance."] ,
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Responsibilities

• Configure and maintain Jira, Jira Service Management (JSM), and Confluence: workflows, request types, fields, screens, schemes, permissions, automations, and dashboards.
• Administer user access using role-based, least-privilege principles.
• Execute and validate changes across sandbox and production with disciplined verification and rollback.
• Maintain configuration baselines and retire obsolete or duplicative configurations.

Skills

Jira Administration

JSM Administration

Confluence

Automation & Integrations

Education

Bachelor's degree in IT/CS/Engineering

Tools

Jira

Jira Service Management (JSM)

Confluence

REST APIs

ScriptRunner

Atlassian Data Center

Job description

MULU Corp is hiring an Atlassian Platform & ITSM Engineer to support an enterprise Atlassian environment behind software-lifecycle and IT service management work for government clients.

This is a hands-on, player-coach role. You’ll move from stakeholder conversation to configuration, testing, release, and user support, owning each enhancement from intake to adoption. You’ll know when to configure, automate, integrate, elevate, or simplify, rather than defaulting to customization.