Atlassian Platform & ITSM Engineer

Marathon TS; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Marathon TS offers an Atlassian Platform & ITSM Engineer role to support the Architecture & Service Excellence SDLCNext Support Team. This hands-on position combines Atlassian platform engineering and administration, business/process analysis, ITSM, and solution design for government users and platform teams.

You will manage the full lifecycle from requirements discovery through deployment, enablement, incident resolution, and continuous improvement, collaborating with admins, engineers,

Qualifications

• 5+ years of combined experience in enterprise platform engineering or administration, business/process analysis, ITSM.
• Hands-on experience administering Jira and/or Jira Service Management in an enterprise environment.
• Experience supporting Confluence and integrating Atlassian tools with REST APIs, ScriptRunner, or similar extensions.
• U.S. citizenship and ability to obtain a Common Access Card (CAC).

Responsibilities

• Lead solution consulting, requirements, and delivery.
• Configure and maintain Jira, JSM, Confluence; manage projects, workflows, fields, screens, dashboards.
• Provide Tier 1/2 support for ITSM operations and platform reliability.
• Develop integrations, automation, reporting, and analytics across tools.
• Drive adoption, documentation, and knowledge continuity.

Skills

Enterprise platform engineering

Administration

Business process analysis

ITSM practices

U.S. citizenship

Education

Bachelor's degree in Information Technology, Computer Science or a related field

Tools

Jira

Jira Service Management

Confluence

REST APIs

ScriptRunner

Marketplace applications

Job description

We are looking for an Atlassian Platform & ITSM Engineer to support the Architecture & Service Excellence SDLCNext Support Team. This is a hands-on enterprise tooling role that combines Atlassian platform engineering and administration, business/process analysis, IT service management (ITSM), technical delivery, and customer-facing solution design within the SDLCNext environment. The role will work directly with Government users, process owners, platform administrators and engineers, vendors, and Workforce 3.0 teammates to translate operational needs into scalable platform solutions. The individual will help manage the full lifecycle of SDLCNext enhancements and support - from requirements discovery, process design, configuration, testing, and implementation through user enablement, incident/problem resolution, reporting, and continuous improvement.

JOB RESPONSIBILITIES:

Lead solution consulting, requirements, and delivery

• Translate requirements into clear process flows, solution options, implementation proposals, delivery timelines, risks, dependencies, and decision points.
• Manage platform enhancements and process-improvement efforts from intake through design, configuration, testing, release, adoption, and closure.
• Conduct gap analyses and assess proposed changes, new capabilities, and emerging technologies; provide concise recommendations grounded in user value, technical feasibility, governance, and operational impact.

Administer and configure SDLCNext / Atlassian capabilities

• Configure and maintain Jira, Jira Service Management (JSM), Confluence, and related SDLCNext capabilities in coordination with platform and application administrators.
• Create and maintain projects/spaces, workflows, work and request types, fields, screens, schemes, roles, permissions, notifications, automations, dashboards, and other configuration artifacts.
• Execute and validate configuration changes in test/sandbox and production environments using disciplined change, verification, and rollback practices.

Support ITSM operations and platform reliability

• Provide responsive Tier 1/2 support for service requests, access issues, workflow/configuration questions, defects, and other SDLCNext user needs; coordinate escalation when deeper platform or vendor support is required.
• Support incident and problem management by documenting symptoms, reproducing issues, organizing evidence, identifying contributing factors, tracking corrective actions, and communicating status to stakeholders.

Integrations, automation, reporting, and analytics

• Facilitate integration requests and support the design, implementation, testing, and sustainment of integrations between SDLCNext and adjacent tools or services.
• Use Jira Automation, REST APIs, scripting/plugins, or other fit-for-purpose methods to reduce manual work and improve workflow quality and consistency.
• Develop and maintain queries, dashboards, reports, and metrics that provide useful operational and management insight.

Drive adoption, documentation, and knowledge continuity

• Create and maintain job aids, SOPs, configuration documentation, operating guidance, and other materials that make support processes repeatable and auditable.

BASIC JOB REQUIREMENTS:

• 5+ years of combined experience in enterprise platform engineering or administration, business/process analysis, ITSM, or a closely related discipline.
• Demonstrated hands-on experience administering Jira and/or Jira Service Management in an enterprise environment.
• Experience supporting Confluence and integrating Atlassian tools with other enterprise systems; familiarity with REST APIs, ScriptRunner, marketplace applications, or similar extension mechanisms is strongly preferred.
• Working knowledge of ITSM practices including service request, incident, problem, change, release, and configuration management.
• Prior federal, DoD, or other highly regulated technology experience
• Current CompTIA Security+ or equivalent DoD-aligned certification is strongly preferred
• Bachelor's degree in Information Technology, Computer Science or a related field is preferred
• U.S. citizenship and ability to obtain and maintain a Common Access Card (CAC)

PREFERRED EXPERIENCE & CERTIFICATIONS:

• Atlassian administration certification or advanced Jira/JSM administration training; experience with Atlassian Data Center is particularly valuable.
• ITIL certification or practical experience applying ITIL-aligned service-management practices.
• ITIL, Atlassian, Agile, Scrum, SAFe, PMP/CAPM, or comparable platform, service-management, or delivery certification.