Atlassian ITSM

ecsfederal; Virginia (MN); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Remote work

Public Trust clearance eligibility

Federal project experience

Job summary

Everforth ECS seeks an Atlassian IT Service Manager to administer Jira and Confluence for a federal customer, designing and implementing enhancements across the Atlassian toolset. The role involves working remotely with stakeholders to analyze requirements and translate them into scalable configurations.

The engineer will lead Jira/Confluence administration, support migration to Atlassian Government Cloud, and deliver user training to ensure effective adoption in a dynamic federal setting.

Qualifications

• US Citizenship with ability to obtain Public Trust clearance.
• Bachelor's degree or 7+ years of relevant experience.
• 7+ years administering Jira and Confluence for software development and/or operations teams.
• Experience with Agile methodologies (Scrum/Kanban) in Jira.
• Experience developing JSM solutions; forms, reporting design, data modeling, scalable configurations.
• Federal government contracting experience.

Responsibilities

• Administer Jira and Confluence; configure, maintain, and optimize the platforms for projects and org needs.
• Translate business requirements into technical configurations and deliver user training to drive adoption.
• Support Atlassian Datacenter migration to Atlassian Government Cloud (SaaS).
• Collaborate with stakeholders to analyze requirements and designs for scalable Atlassian solutions.

Skills

Jira administration

Confluence administration

Agile methodologies (Scrum/Kanban)

JSM configuration

Education

Bachelor's degree or 7+ years of relevant experience

Tools

Jira

Confluence

Job description

Everforth ECS is seekingAtlassian IT Service Managerto workremotely.

We are seeking a creative, meticulous, and tenacious Atlassian Engineer to join our team supporting a federal customer. In this role, you will work directly with customers and stakeholders to analyze requirements, design solutions, and implement enhancements across the Atlassian tool suite to improve collaboration, streamline workflows, and support mission delivery. You will serve as an administrator for Jira and Confluence environments—configuring, maintaining, and optimizing the platforms to meet evolving project and organizational needs. The Atlassian Engineer will also help translate business requirements into technical configurations, document system processes, and deliver user training to ensure adoption and effectiveness. This position offers the opportunity to apply both technical expertise and business analysis skills to deliver impactful, scalable solutions that enable teams to operate efficiently in a dynamic federal environment. This opportunity will be assisting Atlassian Datacenter migration to Atlassian Government Cloud (SaaS).

Salary Range: $130,000-$160,000

General Description of Benefits

• US Citizen withabilityto obtain Public Trust clearance
• A bachelor’s degree in related field or 7 years of relevant experience
• 7+ years of experience administering Jira and Confluence for software development and/or operations teams
• Working knowledge of Agile methodologies such as Scrum or Kanban and how they are implemented within Jira
• Experience developing JSM solutionsFamiliarity with forms and reporting design, data modeling, and scalable configuration solutions for large organizations
• Prior experience supporting customers in a federal consulting or government contracting environment