Remote Atlassian Lead Consultant

Isos Technology

Tempe (AZ)

Remote

USD 80,000 - 95,000

Full time

9 days ago

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Benefits offered by this job

Benefits package

Paid time off

401(k) plan

Job summary

Isos Technology is seeking an energized professional to support multiple clients in using Atlassian tools to boost productivity and success. You will administer Atlassian products, provide on-call support, and contribute to process improvements while assisting sales teams with renewals and strategy sessions.

The role emphasizes obtaining Atlassian certifications, creating marketing content, and delivering exceptional client service as part of Isos Technology's collaborative team.

Qualifications

1+ years experience in a client service or help desk role.
Experience as a Jira administrator preferred.
Excellent time-management and multi-tasking abilities.

Responsibilities

Administer Atlassian products and assist clients with implementation to support business processes.
Provide scheduled on-call support during off hours and respond to outages to meet SLAs.
Participate in process improvements to deliver services and solutions and improve client satisfaction.
Acquire Atlassian certifications by passing two Atlassian Certified Professional exams and maintain them with Pro Skills badges.
Support the Sales team with proposals, renewals, and quarterly client reviews.
Create informative marketing content related to the Atlassian ecosystem (blogs, white papers).

Skills

Client service

Time management

Communication

Problem solving

Tools

Jira

Job description

The role emphasizes obtaining Atlassian certifications, creating marketing content, and delivering exceptional client service as part of Isos Technology's collaborative team.

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