Remote Atlassian Consultant & Solutions Advisor

Isos Technology; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Isos Technology is seeking an energetic professional to support multiple clients using Atlassian tools, helping them be more productive.

You will administer Atlassian products, offer on-call support, contribute to process improvements, pursue Atlassian certifications, and assist Sales with proposals and renewals.

This work-from-home role across the United States offers a pay range of $80,000 to $110,000 per year plus benefits and a 401(k) plan.

Qualifications

• 1+ year experience in a client service or help desk role.
• Effectively manage time and expectations with internal resources and clients.
• Manage multiple clients and issues simultaneously.
• Communicate effectively, both verbally and in writing, for technical and business operations audiences.
• Analyze and interpret complex problems to deliver complete solutions.
• Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use.
• Advise clients on best practices, guidelines, and recommendations.
• Execute on essential functions to meet or exceed individual success metrics established annually.
• Demonstrate the ability to work within the Isos culture and values.

Responsibilities

• Administer Atlassian products and assist clients with implementation to support business processes.
• Provide on-call support during off hours and respond to outages to meet SLAs.
• Participate in process improvements to enhance client satisfaction.
• Acquire Atlassian certification by passing two ACP exams and maintain them with Pro Skills badges.
• Provide support to Sales with proposals, renewals, and quarterly client reviews.
• Create marketing content (blogs, white papers) on the Atlassian ecosystem.

Skills

Time management

Multitasking

Communication

Atlassian admin

Client guidance

Content marketing

Sales support

On-call support

Atlassian certs

Job description

Isos Technology is seeking an energetic professional to support multiple clients using Atlassian tools, helping them be more productive.

You will administer Atlassian products, offer on-call support, contribute to process improvements, pursue Atlassian certifications, and assist Sales with proposals and renewals.

This work-from-home role across the United States offers a pay range of $80,000 to $110,000 per year plus benefits and a 401(k) plan.