Atlassian Solutions Consultant - Remote

Stech Technology UK Limited; Tempe (AZ); Remote; USD 80,000 - 95,000; Full time

Job summary

Isos Technology is looking for an energetic and personable professional to join our team. The right candidate will provide hands-on support and guidance to multiple clients on their use of the Atlassian tools so they can be more productive and successful.

This position is primarily a work-from-home role across the United States with on-call support, Jira administration, and collaboration with Sales for proposals and reviews.

Qualifications

• 1+ years experience in a client service or help desk role.
• Experience as a Jira administrator preferred.
• Strong time management and multitasking abilities.
• Clear communication for technical and business audiences.

Responsibilities

• Administer the Atlassian products and assist clients with implementation.
• Provide scheduled on-call support during off hours and respond to incidents to meet SLAs.
• Participate in process improvements to boost client satisfaction.
• Support Sales with proposals, renewals, and quarterly client business reviews.
• Create marketing content related to the Atlassian ecosystem (blog posts, white papers, etc.).

Skills

Time management

Client communication

Jira administration

Multitasking

Written communication

Problem solving

Isos culture alignment

Tools

Jira

Job description

Isos Technology is looking for an energetic and personable professional to join our team. The right candidate will provide hands-on support and guidance to multiple clients on their use of the Atlassian tools so they can be more productive and successful.

This position is primarily a work-from-home role across the United States with on-call support, Jira administration, and collaboration with Sales for proposals and reviews.