Remote Atlassian Solutions Consultant

Isos Technology; Tempe (AZ); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Paid time off

Job summary

Isos Technology is an energetic employer seeking a Jira administrator and Atlassian specialist to help clients optimize their tooling for better productivity. You will support multiple clients, implement Atlassian solutions, and contribute to content creation and client reviews.

The role emphasizes on-call support, process improvements, and ongoing certification, aligning with Isos values and client SLAs while enabling a flexible remote work arrangement across the United States.

Qualifications

• 1+ years experience in a client service or help desk role.
• Experience as a Jira administrator preferred.
• Ability to manage multiple clients and expectations.

Responsibilities

• Administer the Atlassian products and assist clients with implementation to support their business processes
• Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
• Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
• Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
• Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
• Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

Skills

Client service

Time management

Effective communication

Problem solving

Multi-client management

Stakeholder management

Tools

Jira

Atlassian Confluence

Job description

Isos Technology is an energetic employer seeking a Jira administrator and Atlassian specialist to help clients optimize their tooling for better productivity. You will support multiple clients, implement Atlassian solutions, and contribute to content creation and client reviews.

The role emphasizes on-call support, process improvements, and ongoing certification, aligning with Isos values and client SLAs while enabling a flexible remote work arrangement across the United States.