Remote Associate SysAdmin: O365, Exchange & SharePoint

Ferguson

Newport News (VA)

Hybrid

USD 49,000 - 86,000

Full time

23 hours ago

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Benefits offered by this job

Health benefits

Dental & Vision

Paid time off

401(k) with company match

Job summary

Ferguson is seeking an Associate System Administrator to join our IT Associate Experience team. This remote role serves candidates in the Hampton Roads area, with occasional onsite Newport News visits about every 8–12 weeks, to support maintenance and project work.

You will support Microsoft 365, Exchange Online, Outlook, and SharePoint environments in an enterprise setting. Ideal candidates have 1–2 years in IT support or sysadmin, a related degree, and experience with PowerShell, Active

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent combination of education and experience.
1-2 years of experience in IT support, systems administration, help desk, or infrastructure support.
Experience supporting Microsoft 365 applications, including Outlook, Teams, SharePoint, or Exchange Online.
Basic understanding of Microsoft Exchange administration and email systems.
Familiarity with Active Directory user and group management.
Exposure to PowerShell scripting and automation concepts.
Good ability to fix, analyze, and solve problems.
Excellent verbal and written communication skills with a customer‑service mentality.
Ability to manage multiple priorities in a fast‑paced environment while maintaining attention to detail.
Must reside in the Hampton Roads area and be able to travel periodically to the Newport News office for onsite support.

Responsibilities

Provide technical support and troubleshooting for Microsoft Outlook, Microsoft Teams, Exchange Online, Microsoft 365, and SharePoint environments.
Support user account administration, mailbox management, distribution groups, shared mailboxes, and Microsoft 365 permissions.
Assist with administration and support of hybrid Exchange environments and Microsoft 365 services.
Investigate and resolve email delivery, calendar, collaboration, and access‑related issues.
Provide occasional support for enterprise collaboration tools including Smartsheet and Airtable.
Monitor, prioritize, and resolve support requests while maintaining accurate documentation within ticketing systems.
Assist with system upgrades, migrations, platform enhancements, and technology rollouts.
Support routine system maintenance, backup processes, and operational health checks.
Partner with other IT teams to identify root causes and implement long‑term solutions.
Document procedures, troubleshooting steps, and support knowledge for internal users and IT staff.
Participate in an on‑call rotation and occasional weekend maintenance activities, typically no more than two weekends per year.