Remote Associate Customer Success Manager – Tech Solutions

SHI; Augusta (ME); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401K

Flexible spending

Job summary

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through lifecycle, and drive retention and growth through ongoing success reviews.

You will serve as a SME for Cisco platforms, analyze consumption reports, and coordinate with sales and internal teams to ensure a positive customer experience and successful service delivery.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives.

Responsibilities

• Onboard customers and guide them through their product or service lifecycle to ensure retention and growth.
• Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback.
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies.
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust.
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects.
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role.
• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers.
• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Skills

Organization

Communication

Time management

Presenting

Analytical thinking

Problem-solving

Business acumen

Multi-tasking

Self-motivation

Emotional intelligence

Results orientation

Impact and influence

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Outlook

Microsoft Dynamics AX

Cisco technologies

CCW-R

Job description

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through lifecycle, and drive retention and growth through ongoing success reviews.

You will serve as a SME for Cisco platforms, analyze consumption reports, and coordinate with sales and internal teams to ensure a positive customer experience and successful service delivery.