Remote Assistant Program Manager - Telecom Services

National Power, LLC; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Company-paid life insurance

401(k) with company match

Health, Dental & Vision insurance

Remote work from home

Job summary

National Power, LLC is seeking an Assistant Program Manager to oversee all aspects of service for a large telecommunications customer’s outside plant needs. You will report to the Director of the Managed Services division and manage a team of technicians and subcontractors with a focus on outstanding customer service.

The role requires strong organizational and communication skills, experience managing service providers, and the ability to work in a dynamic environment.

Qualifications

• High school diploma required; some college preferred.
• Proven ability to manage teams of service providers (self-perform or subcontractors).
• Excellent customer service skills including verbal and written communication, phone and email etiquette.
• Ability to adapt to a changing work environment.
• Advanced knowledge of the English language.
• Proficiency with Microsoft Word, especially Excel.
• Adept at using remote web applications and services.
• Strong team player.

Responsibilities

• Manage subcontractors and internal technicians to execute the preventive maintenance contract across geographic territory.
• Track open PM tickets and communicate status to customer.
• Coordinate with Program Manager for repairs and scheduling to restore service.
• Review/approve invoices from subcontractors for PM services.
• Maintain knowledge of customer ticketing system and MOP process.
• Keep preventive maintenance reports up-to-date for customer review.
• Report all financial information weekly for customers and invoicing.

Skills

Organizational skills

Team management

Customer service

Communication

Advanced English

Excel proficiency

Remote web apps

Team player

Education

High school diploma

Some college

Tools

Excel

Word

Job description

National Power, LLC is seeking an Assistant Program Manager to oversee all aspects of service for a large telecommunications customer’s outside plant needs. You will report to the Director of the Managed Services division and manage a team of technicians and subcontractors with a focus on outstanding customer service.

The role requires strong organizational and communication skills, experience managing service providers, and the ability to work in a dynamic environment.