Remote Program Manager - Telecom Service & Ops

National Power; Boston (MA); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Three weeks paid vacation (after 90+ d

Up to 9 paid company holidays

Company-paid Life Insurance

Company-paid Disability Insurance

Medical, Dental, Vision Insurance (4/5

401(k) with company match

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Job summary

National Power, LLC is seeking a Program Manager to oversee all aspects of a large telecommunications customer’s inside plant service needs. Reporting to the Senior Director of the Broadband Services Division, the successful candidate will manage large contracts with a focus on customer service and team collaboration.

The role requires managing technicians, coordinating repairs, reading schematics, and maintaining maintenance reports across a geographic territory.

Qualifications

• Must have at least 10+ years managing facilities electrical powering and cooling service
• Superior organizational skills and experience managing teams of service providers
• Excellent customer service, communication, and relationship-building abilities
• Ability to work well in a changing work environment
• Proficient in English language
• Proficient in Microsoft Word; especially Excel
• Adept at use of remote web applications and web services
• Team-oriented with proven collaboration skills

Responsibilities

• Manage internal technicians to execute the preventive maintenance contract across territory
• Track open tickets and communicate status to customer
• Handle customer questions and service requests; escalate as needed
• Arrange repairs and schedule downtime to restore service
• Order parts for repairs
• Read schematics, diagrams, and specifications
• Provide feedback on maintenance needs based on inspections
• Maintain preventative and emergency maintenance reports for client review

Skills

Superior organizational skills

Experience leading service-provider团队

Excellent customer service

Verbal and written communication

Adaptability to changing environment

Team player

Advanced English

Excel

Microsoft Word

Remote web applications

Web services

Education

High school diploma

Some college preferred

Tools

Remote web apps

Web services

Job description

National Power, LLC is seeking a Program Manager to oversee all aspects of a large telecommunications customer’s inside plant service needs. Reporting to the Senior Director of the Broadband Services Division, the successful candidate will manage large contracts with a focus on customer service and team collaboration.

The role requires managing technicians, coordinating repairs, reading schematics, and maintaining maintenance reports across a geographic territory.