Remote Assistant Program Manager – Telecom Services

National Power; Raleigh (NC); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical, Dental, Vision

401(k) match

Paid time off

HSA

FSA

Job summary

National Power, LLC is seeking an Assistant Program Manager to oversee all aspects of service for a large telecommunications customer’s outside plant (OSP) needs. The role requires self-motivation and prior experience managing large telecom service contracts with a focus on superior customer service and teamwork.

The candidate will manage subcontractors, track PM tickets, arrange repairs, review invoices, and maintain PM reports for client review.

Qualifications

• High school diploma required; some college preferred.
• Superior organizational skills with experience managing teams of service providers.
• Excellent customer service skills including verbal and written communication.
• Ability to work well in a changing work environment.
• Requires advanced knowledge of the English language.
• Intermediate knowledge of Microsoft Word applications, especially Excel.
• Adept at the use of remote web applications and web services.
• Proven team player.

Responsibilities

• Manage subcontractors and internal technicians to execute the preventative maintenance contract across the territory.
• Track open PM tickets and communicate status to the customer.
• Coordinate repairs with the Program Manager to restore service and schedule them.
• Review and approve subcontractor invoices for preventative maintenance services.
• Maintain knowledge of customer ticketing system and MOP process.
• Maintain preventative maintenance reports for customer review and access as needed.
• Report all financial information on a weekly basis to customers and for invoicing.

Skills

Team leadership

Customer service

Communication

Microsoft Excel

Remote work

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

National Power, LLC is seeking an Assistant Program Manager to oversee all aspects of service for a large telecommunications customer’s outside plant (OSP) needs. The role requires self-motivation and prior experience managing large telecom service contracts with a focus on superior customer service and teamwork.

The candidate will manage subcontractors, track PM tickets, arrange repairs, review invoices, and maintain PM reports for client review.