Remote Assistant Program Manager, Telecom Services

National Power, LLC; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Company holidays

Life insurance

Disability insurance

Medical plan

401(k) match

HSA

FSA

Job summary

National Power, LLC is seeking an Assistant Program Manager to oversee all aspects of service for a large telecommunications customer's outside plant (OSP) needs. The role reports to the Senior Director, Broadband division and requires strong leadership, organization, and customer service mindset.

The position is remote in the United States, with responsibilities across geographic territory. Ideal candidates have experience managing large telecom service contracts and a team-oriented approach to

Qualifications

• High school diploma required; some college preferred.
• Superior organizational skills and experience managing teams of service providers.
• Excellent customer service skills including verbal and written communication, phone and email etiquette.

Responsibilities

• Manage subcontractors and internal technicians to execute the preventive maintenance contract across geographic territory.
• Track open PM tickets to ensure timely completion and update customer.
• Coordinate with Program Manager for repairs to restore service and schedule them.
• Review/approve invoices from subcontractors for preventive maintenance services.
• Maintain knowledge of customer ticketing system and MOP process.
• Prepare and share weekly preventative maintenance reports for customer review.

Skills

Team leadership

Customer service

English fluency

MS Word

Remote collaboration

Contract management

Education

High school diploma

Some college preferred

Tools

MS Word

Excel

Job description

National Power, LLC is seeking an Assistant Program Manager to oversee all aspects of service for a large telecommunications customer's outside plant (OSP) needs. The role reports to the Senior Director, Broadband division and requires strong leadership, organization, and customer service mindset.

The position is remote in the United States, with responsibilities across geographic territory. Ideal candidates have experience managing large telecom service contracts and a team-oriented approach to