Remote Telecom Program Manager

National Power; Washington (District of Columbia); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Life Insurance

Disability Insurance

Medical/Dental/Vision

401(k) with company matching

HSA

FSA

Job summary

National Power, LLC is seeking a Program Manager to lead inside plant service delivery for a major telecommunications client. The role reports to the Senior Director of the Broadband Services Division and emphasizes strong customer service and team collaboration.

The successful candidate will oversee maintenance contracts, manage teams of technicians and subcontractors, and communicate effectively with customers to resolve issues and schedule repairs.

Qualifications

• High school diploma required; some college preferred.
• 10+ years of experience managing facilities electrical powering and cooling service.
• Superior organizational skills and experience managing teams of service providers (self-perform and/or subcontractors).
• Excellent customer service skills, verbal and written communication, phone/email etiquette.
• Ability to work well in a changing work environment.
• Advanced knowledge of the English language.
• Proficiency with Microsoft Word, especially Excel.
• Adept at using remote web applications and web services.
• Proven team player.

Responsibilities

• Manage internal technicians to execute the preventative maintenance contract across the geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer.
• Communicate with customers to address questions, problems, and requests for service or equipment; escalate as needed.
• Arrange necessary repairs to restore service and schedule them.
• Order parts for needed repairs.
• Read and understand schematics, flowcharts, wiring diagrams and specifications.
• Review inspection reports and provide feedback on maintenance needs.
• Maintain preventative and emergency maintenance reports for customer review.

Skills

Customer service

Team management

English proficiency

Excel

Remote web apps

Adaptability

Teamwork

Education

High school diploma

Some college

Tools

Microsoft Excel

Remote web applications

Job description

National Power, LLC is seeking a Program Manager to lead inside plant service delivery for a major telecommunications client. The role reports to the Senior Director of the Broadband Services Division and emphasizes strong customer service and team collaboration.

The successful candidate will oversee maintenance contracts, manage teams of technicians and subcontractors, and communicate effectively with customers to resolve issues and schedule repairs.