Remote Assistant Account Manager - Data Center Operations

CGP Data Center and Cloud Solutions; United States; Remote; USD 52,000 - 70,000; Full time

Job summary

CGP Data Center and Cloud Solutions is seeking an Assistant Account Manager to support account coordination and service delivery for data center and critical infrastructure accounts. You will collaborate with Account Managers, field teams, and contractors to ensure timely, accurate execution of work orders and reporting.

You will help maintain customer relationships, monitor service delivery, and prepare meetings, while tracking progress and coordinating scheduling with technicians and OEMs.

Qualifications

• 2+ years of experience in account coordination, operations support, or customer service.
• Experience in data centers or critical infrastructure preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Support Account Managers in the day-to-day management of customer accounts.
• Assist in maintaining strong customer relationships through responsiveness, professionalism, and proactive communication.
• Provide regular updates on account activity, service delivery status, and open items.
• Assist in preparing for customer meetings, including agendas, reports, and follow-ups.
• Support issue resolution by tracking customer concerns and coordinating internal responses.
• Coordinate scheduling of technicians, OEM vendors, and subcontractors.
• Assist in planning service delivery timelines and ensuring resource alignment.
• Monitor work orders and service tickets to ensure timely completion.
• Serve as liaison between field teams, operations management, and account leadership.
• Communicate scheduling changes and project updates.
• Maintain accurate account records, schedules, and service documentation.
• Assist with processing timesheets and service reports.
• Support billing readiness and documentation accuracy.
• Track labor hours and operational metrics.
• Monitor open items, escalations, and service gaps.
• Drive timely follow-up and resolution of issues.
• Identify risks and elevate to Account Managers.
• Support continuous improvement efforts.
• Ensure technicians meet safety and site access requirements.
• Support adherence to company procedures and customer requirements.
• Maintain audit-ready documentation.
• Up to 20% travel.

Skills

Account coordination

Customer service

Data centers

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Outlook

NetSuite

Job description

CGP Data Center and Cloud Solutions is seeking an Assistant Account Manager to support account coordination and service delivery for data center and critical infrastructure accounts. You will collaborate with Account Managers, field teams, and contractors to ensure timely, accurate execution of work orders and reporting.

You will help maintain customer relationships, monitor service delivery, and prepare meetings, while tracking progress and coordinating scheduling with technicians and OEMs.