Area Service Manager - Customer Excellence & Ops (Remote)

Entrust; Birdsboro (Berks County); Remote; USD 94.000 - 139.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Health and wellness programs

Paid time off + holidays

Zusammenfassung

Entrust is seeking a Manager, Area Service to lead a team of field service engineers delivering on-site technical services to our customers in the Dallas area and surrounding regions. You will coordinate installation, training and maintenance, support sales with product and service offerings, and drive customer satisfaction while optimizing costs.

This remote role requires strong leadership, a proven track record with Lean tools, and the ability to manage service contracts.

Qualifikationen

• Based in the Dallas, TX area or willing to relocate to this area.
• Associates degree in Electronics or equivalent verifiable training (e.g., military training on relevant field).
• Minimum of 2 years’ experience managing or supervising people.
• Minimum of 3 years’ experience managing customer relationships.
• Minimum of 3 years’ experience in Lean Manufacturing Environment.
• Minimum of 3 years’ experience using Lean Quality Tools including Value Stream Maps, 5 Why, Kaizen, PDCA, etc.
• Up to 40% domestic travel may be required.

Aufgaben

• Direct Area Service: Manage team responsible for installation, training and maintenance services to our direct customers.
• Support the sales organization with product and service sales and drive customer satisfaction.
• Drive efficiency and ongoing cost reduction into the service business in areas such as labor and parts management.
• Responsible for managing Service contract relationships with the customer to ensure satisfaction and profitability.
• Responsible for ensuring resource allocation achieves maximum utilization and efficiency of staff time and skill set.
• Negotiate service maintenance agreement for area customer accounts.
• Resource balancing to help coordinate emergency maintenance as needed.
• Manage appropriate escalation processes and facilitate follow-through as required.
• Develop and maintain close working relationships with customers and capitalize on networking opportunities to promote the company and its services.

Kenntnisse

People leadership

Communication skills

Presentation skills

Microsoft Excel

AI tools usage

Ausbildung

Associates degree in Electronics or equivalent

Tools

Lean Manufacturing tools

Value Stream Maps

PDCA / Kaizen

Jobbeschreibung

Entrust is seeking a Manager, Area Service to lead a team of field service engineers delivering on-site technical services to our customers in the Dallas area and surrounding regions. You will coordinate installation, training and maintenance, support sales with product and service offerings, and drive customer satisfaction while optimizing costs.

This remote role requires strong leadership, a proven track record with Lean tools, and the ability to manage service contracts.