Remote Arbitration Case Filing Specialist

American-Arbitration-Association; Voorhees Township (NJ); Remote; USD 55,000 - 59,000; Full time

Job summary

American Arbitration Association seeks a highly organized Case Filing Specialist to support arbitration and mediation filings. You will review submissions, input data into the case management system, and communicate procedures clearly to filers.

The role offers a remote work arrangement within the United States, with compensation based on geographic location and a broad benefits package including health coverage and retirement plans.

Qualifications

• Associate’s degree in Business Administration, Legal Studies, or related field, or equivalent experience.
• 0–2 years of administrative experience in a client-focused corporate or legal environment.
• Proficiency in Microsoft Outlook, Word, Excel, and ability to learn case management systems.
• Excellent attention to detail, organizational skills, and time management.
• Strong verbal and written communication skills; ability to handle confidential information with discretion.

Responsibilities

• Review new case filings to ensure compliance with AAA policies, due process protocols, and documentation standards.
• Input case information into case management system, scan/index documents, and verify data with colleagues and case owners.
• Respond to filer inquiries, resolve incomplete submissions, and communicate AAA procedures clearly.
• Create and maintain customer accounts, ensure confidentiality of case data, and escalate complex issues to management.
• Assist with research and data maintenance projects, participate in team meetings and training sessions.

Skills

Attention to detail

Organizational skills

Time management

Verbal communication

Written communication

Confidentiality

Microsoft Office

Learning case management systems

Education

Associate's degree in Business Administration or Legal Studies or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

American Arbitration Association seeks a highly organized Case Filing Specialist to support arbitration and mediation filings. You will review submissions, input data into the case management system, and communicate procedures clearly to filers.

The role offers a remote work arrangement within the United States, with compensation based on geographic location and a broad benefits package including health coverage and retirement plans.