Remote Appraisal Scheduler & Concierge

EXL; United States; A distancia; USD 18.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid sick leave

Work from home

Flexible hours

Tuition reimbursement

Training program

Descripción de la vacante

EXL's Castle High Value and Risk Control divisions are leading insurance survey providers, offering replacement cost estimating and loss prevention services for high value homes and commercial properties. This remote role focuses on scheduling appraisals and guiding homeowners through our ASSIST self-survey product.

Join a team that emphasizes training, quality work, and flexible hours. Base pay is $13 per hour with potential incentive; total compensation targets $14–$15 per hour.

Formación

• Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
• Demonstrates high emotional intelligence through good listening and problem-solving skills.
• Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
• Ability to solve problems/technical difficulties with a variety of variables
• Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
• Strong analytical skills and resourcefulness
• Excellent written and oral communications
• Ability to manage multiple projects at once and handle time sensitive urgencies

Responsabilidades

• Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
• Responsible for providing a "concierge" service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
• Responsible for keeping work order statuses up to date in the system
• Responsible for prioritizing work, meeting deadlines and achieving productivity goals
• Responsible for keeping management posted on any unusual situations, instructions, etc.

Conocimientos

Customer service

Communication skills

Multitasking

Problem solving

Descripción del empleo

EXL's Castle High Value and Risk Control divisions are leading insurance survey providers, offering replacement cost estimating and loss prevention services for high value homes and commercial properties. This remote role focuses on scheduling appraisals and guiding homeowners through our ASSIST self-survey product.

Join a team that emphasizes training, quality work, and flexible hours. Base pay is $13 per hour with potential incentive; total compensation targets $14–$15 per hour.