Remote Applications Support Analyst - IT & Training

Good Samaritan Society; Minnesota; Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Generous paid time off

Job summary

Sanford Health, a leading health system, is seeking an Applications Support Analyst to provide routine healthcare IT support and resolve incidents across systems in Remote MN. The role emphasizes analytical problem solving, customer service, and strong communication with cross-functional teams.

The ideal candidate has a Bachelor's degree in IT/healthcare or related field, at least one year of relevant experience, and may pursue IT certifications within six months of hire.

Qualifications

• Bachelor's Degree required.
• Area of focus in Information Technology, Healthcare, Business, or related field preferred.
• One year of relevant experience in application support, hardware or interface preferred.
• IT certification within six months of date of hire and within three attempts of certification testing, if applicable.

Responsibilities

• Performs routine healthcare information system and application support.
• Resolves incidents and service requests.
• Assists in the creation and maintenance of training documentation.
• Researches, analyzes and makes recommendations for application workflow improvements.
• Creates and analyzes reports created using multiple reporting mechanisms.

Skills

Analytical skills

Problem solving

Communication

Customer service

Interpersonal skills

Education

Bachelor's Degree

Job description

Sanford Health, a leading health system, is seeking an Applications Support Analyst to provide routine healthcare IT support and resolve incidents across systems in Remote MN. The role emphasizes analytical problem solving, customer service, and strong communication with cross-functional teams.

The ideal candidate has a Bachelor's degree in IT/healthcare or related field, at least one year of relevant experience, and may pursue IT certifications within six months of hire.