EHR Applications Support Analyst

Good Samaritan Society; North Dakota; Remote; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Remote, ND is seeking an Applications Support Analyst to provide routine healthcare information system and application support, analyze incidents, and help train users. You will work with IT and business teams, manage incidents and service requests, and contribute to workflow improvements.

Bachelor's degree in IT or related field is required; ITIL knowledge is helpful. Experience with eClinical Works and one year in application support is preferred.

Qualifications

• Bachelor's Degree required.
• Area of focus in IT, Healthcare, Business, or related field preferred.
• One year of relevant experience in application support, hardware or interface preferred.
• IT certification must be obtained within six months of hire and within three attempts.

Responsibilities

• Performs routine healthcare information system and application support.
• Investigates, resolves incidents and service requests with analytical approach.
• Assists in training documentation and leads training sessions when needed.
• Creates and analyzes reports using multiple reporting tools.

Skills

Analytical skills

Problem solving

Time management

Verbal communication

Written communication

Customer service

Education

Bachelor's degree

IT focus preferred

Tools

eClinical Works

Microsoft Office

ITIL awareness

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Remote ND (Central Time)
Location: Remote, ND
Address:
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $26.00 - $41.50
Pay Info: Pay starts at $26 and increases according to years of applicable experience.

Department Details

eClinical Works experience highly preferred.

Job Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or elevate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's Degree required.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees.

• health insurance
• dental insurance
• vision insurance
• life insurance
• a 401(k) retirement plan
• work/life balance benefits
• a generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0276600
Job Function: Information Technology
Featured: No