Applications Support Analyst - Health Plan

Good Samaritan Society; Wisconsin; Hybrid; USD 34,000 - 56,000; Full time

Job summary

Sanford Health is seeking an Applications Support Analyst to perform routine healthcare information system and application support. The role requires analytical skills to investigate issues, resolve incidents, and assist in creating training materials.

You will work with IT teams and vendors to promote teamwork, manage tasks, and communicate clearly. A Bachelor’s degree is required and IT certification should be obtained within six months, with ongoing development encouraged.

Qualifications

• Bachelor's Degree required.
• One year of relevant experience in application support, hardware or interface preferred.
• IT certification must be obtained within six months of date of hire and within three attempts of certification testing.

Responsibilities

• Perform routine healthcare information system and application support.
• Investigate and elevate support issues using analytical skills and experience.
• Assist in creation and maintenance of training documentation and materials.
• Research, analyze, and recommend workflow improvements; create and analyze reports.
• Promote a team approach and collaborate with other departments and vendors.

Education

Bachelor's Degree

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Remote WI
Location: Remote, WI
Address:
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $26.00 - $41.50

Job Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or elevate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's Degree required.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0264773
Job Function: Information Technology
Featured: No