Remote Application Support & Training Specialist

Harris Computer; Las Vegas (NV); Remote; USD 34,000 - 39,000; Full time

Benefits offered by this job

Pay rate: $25-$28 USD per hour

Job summary

Harris Computer is seeking a Support Specialist in Las Vegas, NV to provide application support to customers, resolve complex issues, and contribute to our knowledge base. You will collaborate with R&D and Account Managers to document enhancements and assist with contracted services.

The role involves direct customer contact, training sessions, and ensuring high levels of customer satisfaction in a fast-paced environment.

Qualifications

• 3+ years' experience in a Customer Service role.
• Excellent interpersonal, written, and oral communication skills.
• Ability to learn and navigate new software quickly.

Responsibilities

• Provide application support and resolve customer issues.
• Document processes and update knowledge base.
• Train customers on functionality and best practices.

Skills

Customer service

Communication

SQL/T-SQL

Team collaboration

Tools

SQL

Excel

Crystal Reports

Job description

Harris Computer is seeking a Support Specialist in Las Vegas, NV to provide application support to customers, resolve complex issues, and contribute to our knowledge base. You will collaborate with R&D and Account Managers to document enhancements and assist with contracted services.

The role involves direct customer contact, training sessions, and ensuring high levels of customer satisfaction in a fast-paced environment.