Remote Application Support Specialist

Fleet Glass Services, Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Xplor Technologies is seeking an Application Support Technician for its Recreation Vertical. This remote US role supports customers across multiple brands and industries, handling inquiries via phone, chat, email, and web channels while providing timely solutions.

Ideal candidates have at least 2 years in technical/customer support, strong documentation habits, and experience with MS Dynamics 365. RecTrac experience is a plus, with a focus on collaborative problem solving.

Qualifications

• 2 years of experience in a technical support role or customer-facing role.
• Experience using a Knowledge Base to research and solve issues.
• Experience with MS Dynamics 365 is preferred.
• Able to clearly document interactions and information.
• Experience collaborating with customers, support staff, technical staff.

Responsibilities

• Respond to all customer-related incoming phone calls, voicemail, chats, emails, and web-based inquiries in a timely fashion
• Provide first-touch resolution as often as possible within assigned disciplines
• Gather minimum data set of information to assist in prioritizing and troubleshooting cases
• Provide initial analysis and full documentation of steps taken
• Fully communicate issue status to customer to ensure satisfaction of progress and resolution
• Assist teammates when possible
• Escalate issues to next level of support and/or management as needed
• Adherence to established Service Level Agreements (SLAs)
• Ability to work late shifts as scheduled

Skills

Technical support

Customer-facing

Documentation

MS Dynamics 365

Tools

MS Dynamics 365

RecTrac

Job description

Xplor Technologies is seeking an Application Support Technician for its Recreation Vertical. This remote US role supports customers across multiple brands and industries, handling inquiries via phone, chat, email, and web channels while providing timely solutions.

Ideal candidates have at least 2 years in technical/customer support, strong documentation habits, and experience with MS Dynamics 365. RecTrac experience is a plus, with a focus on collaborative problem solving.