Remote Application Support Specialist

Clubessential Holdings Co.; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Xplor is hiring an Application Support Technician to deliver remarkable customer experiences from a fully remote position in the United States. You will handle inquiries, document steps, and resolve issues with empathy and technical insight.

You’ll work with cross-functional teams, adhere to SLAs, and be comfortable with late shifts when needed. Experience with MS Dynamics 365 and RecTrac is a plus, and you value clear communication and collaborative problem solving.

Qualifications

• 2 years of experience in a technical support or customer-facing role.
• Strong problem solving, prioritization, and multitasking skills.
• Technical aptitude and quick learning ability.
• Ability to clearly document interactions and information.
• Experience collaborating with customers and support/technical staff.
• Experience using a Knowledge Base to research and solve issues.
• Experience with MS Dynamics 365 is preferred.

Responsibilities

• Respond to customer inquiries via phone, voicemail, chats, emails, and web-based inquiries in a timely fashion.
• Provide first-touch resolution as often as possible within assigned disciplines.
• Gather minimum data set of information to assist in prioritizing and troubleshooting cases.
• Provide initial analysis and full documentation of steps taken.
• Fully communicate issue status to customer to ensure satisfaction of progress and resolution.
• Assist teammates when possible.
• Escalate issues to next level of support and/or management as needed.
• Utilize Vermont Systems resources.
• Ability to work late shifts as scheduled.
• Adherence to established Service Level Agreements (SLAs).

Skills

Problem solving

Prioritization

Multitasking

Technical aptitude

Documentation

Collaboration

Knowledge base usage

MS Dynamics 365

RecTrac

Customer-facing

Tools

MS Dynamics 365

RecTrac

Job description

Xplor is hiring an Application Support Technician to deliver remarkable customer experiences from a fully remote position in the United States. You will handle inquiries, document steps, and resolve issues with empathy and technical insight.

You’ll work with cross-functional teams, adhere to SLAs, and be comfortable with late shifts when needed. Experience with MS Dynamics 365 and RecTrac is a plus, and you value clear communication and collaborative problem solving.