Remote Application Support Engineer (SQL/Windows)

Relativity; New York (NY); Híbrido; USD 54.000 - 80.000; Jornada completa

Descripción de la vacante

Relativity is seeking an Application Analyst in Customer Support to deliver specialized technical assistance to a mixed technical and non-technical client base. You will diagnose and troubleshoot software and network-related issues, engaging with customers via phone and email while building Relativity product knowledge.

You will manage tickets in Salesforce, escalate where needed, and ensure responses align with SLAs.

Formación

• Proficient in SQL and Relativity platform with ability to troubleshoot routine issues.
• Experience with customer-focused software environments in SaaS.
• Willingness to obtain Relativity certifications as applicable.

Responsabilidades

• Create, resolve, and maintain tickets within a product vertical.
• Maintain accurate activity records in Salesforce and respond within SLAs.
• Inform management of issues affecting performance or project status.
• Collaborate with team members across verticals to ensure quality service.
• Report progress and issues to management.

Conocimientos

SQL

Relativity platform

Troubleshooting

Herramientas

Salesforce

Descripción del empleo

Relativity is seeking an Application Analyst in Customer Support to deliver specialized technical assistance to a mixed technical and non-technical client base. You will diagnose and troubleshoot software and network-related issues, engaging with customers via phone and email while building Relativity product knowledge.

You will manage tickets in Salesforce, escalate where needed, and ensure responses align with SLAs.