Remote Dynamics 365 Support Consultant

Togetherwork; United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid disability

Life and AD&D insurance

401(k) company match

Flexible paid time off

Sick days

Holidays

Parental leave

Job summary

Togetherwork is seeking a Support Consultant to deliver technical SaaS support for the Dynamics 365-based platform. You will act as the primary contact for customers, troubleshoot issues, and coordinate with internal teams to resolve complex problems.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple customer issues simultaneously while providing excellent service.

Qualifications

• 1+ years of experience supporting SaaS applications, Dynamics 365 or Salesforce experience (preferred).
• 3+ years of experience in a technical support role.
• Experience using AI tools in a service delivery highly preferred.
• Strong problem solving, troubleshooting, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple customer issues simultaneously.
• Customer-focused mindset.
• Zendesk preferred.

Responsibilities

• Provide technical support and troubleshooting for Togetherwork's Dynamics 365 platform.
• Serve as the primary point of contact for customer support requests.
• Communicate and collaborate with clients and internal teams to identify, analyze and resolve issues.
• Deliver excellent customer service while documenting issues and resolutions.
• Troubleshooting customer issues related to Dynamics 365 and integrated partner applications.
• Responding to support tickets and emails in a timely manner.
• Diagnosing software defects and configuration issues.
• Creating detailed documentation and escalating complex issues when necessary.
• Collaborate with internal and external teams.
• Assisting customers with system configuration and best practices.
• Lead calls with customers to review and document issues.

Skills

SaaS support

Dynamics 365 experience

Salesforce experience

AI tools

Problem solving

Communication skills

Multitasking

Customer focus

Zendesk

Tools

Microsoft Dynamics 365

Salesforce

Job description

Togetherwork is seeking a Support Consultant to deliver technical SaaS support for the Dynamics 365-based platform. You will act as the primary contact for customers, troubleshoot issues, and coordinate with internal teams to resolve complex problems.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple customer issues simultaneously while providing excellent service.