Remote Tech Support Analyst - SQL/Windows Expert

Relativity; Missouri; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking an Application Analyst in Customer Support to deliver specialized technical assistance across a product vertical. You will diagnose, troubleshoot, and resolve complex software and network issues for both technical and non-technical customers, using clear communication by phone and email.

Daily duties include creating, resolving, and maintaining Salesforce tickets, collaborating with other teams to escalate issues, and documenting activities to ensure accurate records and

Qualifications

• Proven customer support experience in tech/SaaS.
• Knowledge of Relativity products and related workflows.
• Ability to document issues and resolutions clearly.
• Familiarity with SQL and Windows networking basics.

Responsibilities

• Technical Support & Troubleshooting: handle requests, triage, and resolve incidents.
• Ticket Management: create, categorize, update, elevate, and document records in Salesforce.
• Communication: maintain responsive client contacts and meet SLAs.
• Collaboration & Reporting: work across verticals and inform management of key issues.

Skills

SQL

Customer service

Analytical thinking

Time management

Tools

Salesforce

Relativity platform

Job description

Relativity is seeking an Application Analyst in Customer Support to deliver specialized technical assistance across a product vertical. You will diagnose, troubleshoot, and resolve complex software and network issues for both technical and non-technical customers, using clear communication by phone and email.

Daily duties include creating, resolving, and maintaining Salesforce tickets, collaborating with other teams to escalate issues, and documenting activities to ensure accurate records and