Remote Application Support Lead
Staff Boom
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Job summary
Staff Boom is seeking an Application Support Lead for a full-time remote role to oversee support and maintenance of business applications used by Staff Boom and clients. The role requires coordinating with development and infrastructure teams, troubleshooting complex issues, and ensuring timely resolution while maintaining clear communication with stakeholders.
You will guide junior staff, manage ticket queues, analyze recurring problems, and contribute to process improvements to enhance service
Qualifications
- Strong foundation in providing application and technical support across multiple systems.
- Ability to diagnose root causes from logs and metrics and implement fixes.
- Clear, professional communication to explain technical concepts to non-technical users.
Responsibilities
- Oversee timely resolution of application and technical issues and manage incoming support requests.
- Prioritize issues, monitor performance, and coordinate with development and infrastructure teams.
- Document solutions, best practices, and knowledge to guide the team and clients.
- Mentor and lead support staff, including escalation and task prioritization.
- Engage with internal stakeholders and clients to manage expectations and drive service improvements.
Skills
Education
Tools
Job description
Staff Boom is seeking an Application Support Lead for a full-time remote role to oversee support and maintenance of business applications used by Staff Boom and clients. The role requires coordinating with development and infrastructure teams, troubleshooting complex issues, and ensuring timely resolution while maintaining clear communication with stakeholders.
You will guide junior staff, manage ticket queues, analyze recurring problems, and contribute to process improvements to enhance service
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