Remote Application Engineer: CRM, AI & Integrations

Pearl Certification; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Market salary

Medical, vision and dental coverage

401(k) with employer match

Stock options

Paid vacation and holidays

Remote work within the U.S.

Job summary

Pearl Certification is seeking an Application Engineer to administer and extend the platforms used by Customer Operations, including the CRM, contact center, and AI agents. This role enables internal teams to configure, connect, and automate systems directly, reducing reliance on product roadmaps for routine changes.

Between operations and technology, you’ll integrate APIs, maintain runbooks, and drive practical AI automation to minimize repetitive tasks while ensuring reliable data flows and

Responsibilities

• CRM Administration: administer and configure the CRM platform, workflows, automation, data quality, and integrations.

Job description

Pearl Certification is seeking an Application Engineer to administer and extend the platforms used by Customer Operations, including the CRM, contact center, and AI agents. This role enables internal teams to configure, connect, and automate systems directly, reducing reliance on product roadmaps for routine changes.

Between operations and technology, you’ll integrate APIs, maintain runbooks, and drive practical AI automation to minimize repetitive tasks while ensuring reliable data flows and