Remote Apple Support Expert - macOS & iOS Troubleshooter

Ntiva, Inc.; Virginia; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

HSA Options

PTO + Holidays

Education Reimbursement

Employee Referral Program

401(k)

Job summary

Ntiva, Inc. is seeking an Apple Support Specialist to resolve incidents within the Service Desk. The role is remote with occasional travel and requires documenting troubleshooting steps for a consistent customer experience.

You will support MacOS, iOS, and Office 365, work across third-party apps, and operate within Ntiva’s security policies. Strong communication in English is essential.

Qualifications

• 2+ years of Apple support experience.
• ~1+ years of Help Desk experience.
• ~Apple Certified Support Professional (ACSP)

Responsibilities

• Workstation hardware support.
• MacOS and iOS operating systems.
• Microsoft Office 365 applications and online services.
• Other third-party applications and peripherals.

Skills

Apple support

Help desk

ACSP

Education

Bachelor’s Degree in IT/MIS

Tools

MacOS

iOS

Office 365

Job description

Ntiva, Inc. is seeking an Apple Support Specialist to resolve incidents within the Service Desk. The role is remote with occasional travel and requires documenting troubleshooting steps for a consistent customer experience.

You will support MacOS, iOS, and Office 365, work across third-party apps, and operate within Ntiva’s security policies. Strong communication in English is essential.