Technical Integration Specialist (AMER)

OpenKrill; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote team

Unlimited vacation

Work from home stipend

Apple laptops provided

Training and development budget

Maternity & Paternity leave

Regular team offsites

Job summary

Constructor.io is seeking a Technical Integration Specialist to improve the ecommerce experience for hundreds of millions of users by guiding customers through integrating our platform with their websites and mobile apps.

You will onboard customers, educate them on REST APIs and our libraries, troubleshoot issues, configure catalogs and search facets, and liaise with technical teams to document solutions and improve onboarding.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Onboarding support - Collaborating with customers to understand their integration needs and guide them through the process.
• API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
• Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Skills

REST APIs

Communication

Problem solving

Detail oriented

Open source libraries

Tools

Postman

Browser DevTools

Job description

ABOUT THE POSITION

Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:

• Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration process
• API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
• Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams
• Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
• Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
• Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding

REQUIREMENTS

• Proven experience in customer support or technical support roles
• Knowledge of REST-based web services, APIs, and integration best practices
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Detail-oriented with a commitment to delivering exceptional customer support
• Strong problem-solving skills and a proactive approach to issue resolution

PREFERRED QUALIFICATIONS

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
• Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs.
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
• Familiarity working with open source libraries, JavaScript web application development and integration patterns.

BENEFITS

• Work with smart and empathetic people who will help you grow and make a meaningful impact
• Fully remote team - choose where you live
• Regular team offsites to connect and collaborate
• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• Work from home stipend! We want you to have the resources you need to set up your home office
• Base salary: $70k–$90k USD, depending on knowledge, skills, experience, and interview results
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees

DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR

At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.