Analyst – Ambulatory Access

Jobtailor; Boston (MA); On-site; USD 85,000 - 105,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Operations Coordinator to manage ambulatory access optimization projects and drive cross-functional initiatives. The role emphasizes scheduling, data analysis, and stakeholder coordination to ensure smooth transitions of clinical sites into steady-state operations.

The candidate will develop and monitor complex plans, audit scheduling structures, and support go-lives with timely, accurate reporting. Epic certification or progress toward it is preferred.

Qualifications

• Bachelor’s degree in healthcare administration, business, analytics, or related field.
• Epic Certification or ability to obtain within 6 months.
• Minimum two (2) years’ experience in ambulatory access, patient access, healthcare operations, or project coordination.

Responsibilities

• Develop, update, and monitor complex project workplans, milestone tracking sheets, risk logs, and leadership status reports.
• Support execution, governance, and long-term sustainment of cross-functional ambulatory optimization initiatives.
• Audit provider scheduling structures within the electronic health record system.
• Execute scheduling change requests and monitor utilization rates daily.
• Analyze daily referral work queues and extract access performance metrics.
• Coordinate data-cleansing activities with clinical departments.
• Ensure accuracy of operational reports and patient lead-time tracking.
• Coordinate post-implementation workflow reviews.
• Document operational feedback and implement system adjustments during optimization cycles.
• Support transition of newly launched clinical sites into steady-state operations.
• Conduct system testing and document user workflows.
• Coordinate system updates with the finance team to align scheduling practices with revenue cycle guidelines

Skills

Project coordination

Data analysis

Stakeholder communication

Ambulatory workflows

Problem-solving

Multitasking

Excel

BI tools

Education

Bachelor’s degree in Healthcare Administration

Epic Certification

Tools

Electronic Health Record System

Excel

Business Intelligence Tools

Job description

• Develop, update, and monitor complex project workplans, milestone tracking sheets, risk logs, and leadership status reports
• Support execution, governance, and long-term sustainment of cross-functional ambulatory optimization initiatives
• Audit provider scheduling structures within the electronic health record system
• Execute scheduling change requests and monitor utilization rates daily
• Analyze daily referral work queues and extract access performance metrics
• Coordinate data-cleansing activities with clinical departments
• Ensure accuracy of operational reports and patient lead-time tracking
• Coordinate post-implementation workflow reviews
• Document operational feedback and implement system adjustments during optimization cycles
• Support transition of newly launched clinical sites into steady-state operations
• Conduct system testing and document user workflows
• Coordinate system updates with the finance team to align scheduling practices with revenue cycle guidelines

Requirements

• Bachelor’s degree in healthcare administration, business, analytics, or related field
• Minimum two (2) years’ experience in ambulatory access, patient access, healthcare operations, or project coordination
• Equivalent combination of education and experience accepted
• Epic certification in at least one application, or ability to obtain within 6 months
• Knowledge of ambulatory access workflows and provider capacity concepts
• Strong organizational and project coordination skills
• Ability to manage multiple concurrent workstreams and competing priorities
• Strong problem-solving capabilities
• Effective communication and stakeholder coordination skills
• Ability to collaborate and coordinate deliverables across matrixed departmental teams
• Ability to translate complex work into structured plans and actionable tasks
• Demonstrated ability to manage workplans, timelines, and multiple priorities
• Strong analytical skills including Excel or BI tools
• Occasional early/late hours may be required to support go-lives and stakeholder sessions

Core Competencies

Demonstrates expertise in ambulatory access workflows and healthcare operations, with a strong focus on project coordination, data analysis, and stakeholder communication. Proficient in managing complex workplans and optimizing clinical site transitions to ensure operational efficiency.

Highest-signal resume keywords

• Epic Certification
• Ambulatory Access Workflows
• Project Coordination
• Data Analysis
• Stakeholder Communication

Hard Skills

• Project Workplan Development
• Risk Log Monitoring
• Utilization Rate Monitoring
• Access Performance Metrics Analysis
• Operational Report Accuracy
• System Testing
• Workflow Documentation
• Data-Cleansing Coordination
• Scheduling Change Execution
• Patient Lead-Time Tracking

Soft Skills

• Organizational Skills
• Problem-Solving Skills
• Effective Communication
• Collaboration Skills
• Ability to Manage Competing Priorities

Certifications & Qualifications

• Bachelor’s Degree in Healthcare Administration
• Epic Certification

Industry Keywords

• Healthcare Operations
• Ambulatory Optimization Initiatives
• Provider Capacity Concepts
• Clinical Site Transition
• Matrixed Departmental Teams

Tools & Technologies

• Electronic Health Record System
• Excel
• Business Intelligence Tools