Amazon Connect Developer

Volto Consulting; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Volto Consulting seeks an Amazon Connect Developer for remote contract work. You will design, implement, and support Amazon Connect-based solutions, leveraging AWS services and integrating with CRM and data systems to deliver seamless contact center experiences.

Ideal candidates have 10+ years in systems/cloud engineering and 3+ years specifically with Amazon Connect, with strong production support, documentation skills, and stakeholder communication.

Qualifications

• 10+ years of experience in systems, cloud, contact center engineering, or application integration roles.
• 3+ years designing, building, and supporting Amazon Connect solutions.
• Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.
• Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
• Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.
• Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.
• Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.
• Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.
• Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.
• Bachelor's degree or equivalent professional experience.

Skills

Systems engineering

Cloud engineering

Contact center engineering

Application integration

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Amazon Connect components

AWS Lambda

Amazon Lex

Amazon DynamoDB

Amazon CloudWatch

Amazon S3

Serverless integration

Job description

Amazon Connect Developer - Remote - Contract

• Please prioritize strong EST/CST candidates, especially local candidates around Dallas, TX and St Louis MO and NYC NY (Hybrid) / Remote Candidates also considered. candidates .
• Hybrid candidates are preferred, but remote candidates can also be considered.

Required Qualifications

• 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.
• 3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.
• Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.
• Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
• Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.
• Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.
• Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.
• Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.
• Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.
• Bachelor s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.