Remote Airline Partnerships Account Manager

Forward Air Corporation; Chicago (IL); Remote; USD 72,000 - 88,000; Full time

Job summary

Forward Air Corporation is seeking an Account Manager - Airlines to lead strategic airline partner relationships, drive retention and revenue, and coordinate cross-functional teams to deliver superior cargo solutions. This role emphasizes data-driven analysis, growth opportunities across lanes, and close collaboration with internal stakeholders to ensure service excellence.

You will develop quarterly business reviews, monitor performance metrics, and advocate for customers while supporting

Qualifications

• Undergraduate degree in Business, Aviation Management, Supply Chain, Logistics required.
• 3+ years in aviation, transportation, account management, or related customer-facing experience preferred.
• Strong understanding of airline cargo operations and airport environments.
• Proven ability to identify revenue risks, growth opportunities, and retention strategies.
• Excellent relationship management, analytical, communication, and negotiation skills.

Responsibilities

• Manage a portfolio of strategic airline accounts.
• Be the primary contact for assigned accounts across stakeholder groups.
• Understand customer supply chain strategies and align solutions.
• Position Forward Air as a preferred provider in partner networks.
• Monitor account performance, revenue trends, and customer satisfaction; drive improvements.
• Identify growth opportunities and expansion into new lanes within existing accounts.
• Lead quarterly business reviews and executive meetings with data-driven insights.
• Advocate for customers internally to secure resources and meet commitments.
• Support contract renewals and commercial negotiations to drive profitability.
• Maintain accurate CRM records and forecast in Salesforce.
• Collaborate with Operations, Pricing, and Sales to optimize performance.
• Support onboarding, implementation, and service launches for customers.
• Handle escalations with cross-functional teams to resolve issues.

Skills

Relationship management

Analytical skills

Communication

Negotiation

Problem-solving

Strategic thinking

Multi-tasking

Discretion

Team collaboration

Education

Undergraduate degree in Business, Aviation Management, Supply Chain, Logistics

Tools

Salesforce

Microsoft Office 365

Excel

PowerPoint

Outlook

Teams

Zoom

Webex

Job description

Forward Air Corporation is seeking an Account Manager - Airlines to lead strategic airline partner relationships, drive retention and revenue, and coordinate cross-functional teams to deliver superior cargo solutions. This role emphasizes data-driven analysis, growth opportunities across lanes, and close collaboration with internal stakeholders to ensure service excellence.

You will develop quarterly business reviews, monitor performance metrics, and advocate for customers while supporting