Remote Airline Accounts Growth Manager

Forward Air Corp.; Chicago (IL); Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive base pay

Health benefits

401(k) with match

PTO 10–25 days

Job summary

Forward Air Corp. in Chicago, IL, seeks an Account Manager - Airlines to manage strategic airline partnerships, drive revenue growth, and serve as the primary contact for assigned accounts. You will analyze customer operations, lead business reviews, and coordinate with internal teams to deliver value and service excellence.

The role emphasizes relationship management, data-driven growth, and cross-functional collaboration, with a Monday–Friday schedule and travel as needed.

Qualifications

• Strong relationship management, analytical, communication, negotiation, and problem-solving skills.
• Demonstrated ability to identify revenue risks, growth opportunities, and customer retention strategies.
• Proficient with CRMs (Salesforce) and office productivity tools.

Responsibilities

• Manage a portfolio of strategic customer accounts.
• Serve as the primary point of contact for assigned accounts across stakeholders.
• Understand customer supply chain strategies and align solutions to support those initiatives.
• Position the Company as a preferred transportation provider within partner networks.
• Monitor account performance, revenue trends, and retention risks to identify opportunities.

Skills

Relationship management

Analytical skills

Communication skills

Negotiation skills

Problem-solving

Education

Undergraduate degree in Business/Aviation Management/Supply Chain

Tools

Salesforce

Microsoft Office 365

Job description

Forward Air Corp. in Chicago, IL, seeks an Account Manager - Airlines to manage strategic airline partnerships, drive revenue growth, and serve as the primary contact for assigned accounts. You will analyze customer operations, lead business reviews, and coordinate with internal teams to deliver value and service excellence.

The role emphasizes relationship management, data-driven growth, and cross-functional collaboration, with a Monday–Friday schedule and travel as needed.