Remote AI Workflow & Systems Design Lead

CSAA Insurance Group; Fulton (MS); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Remote-first culture

Annual discretionary bonus up to 12%

401(k) with company match

Job summary

CSAA Insurance Group seeks an AI Workflow & Systems Design Lead to partner across business and technology teams, redesign complex workflows, and create AI-ready systems of work.

This senior practitioner leads discovery, translates business needs into implementation-ready designs, and helps build repeatable enterprise systems design practices for AI-enabled workflows. Remote work is available in the United States.

Qualifications

• Bachelor's degree or equivalent practical experience.
• ~10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Strong understanding of human-AI interaction and human-in-the-loop design.
• Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions.
• Experience with design systems, Lean Six Sigma, and AI-related disciplines.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design.
• Partner with business leaders and multi-functional teams to understand strategic goals, pain points, customer or employee needs, and opportunities for workflow reinvention.
• Lead current-state assessment and future-state design for workflows across teams, applications, channels, data sources, decisions, and controls.
• Design end-to-end systems of work linking front-stage experiences with back-end people, processes, technology, data, decisions, controls, AI agents, and support capabilities.
• Translate sophisticated workflows into clear, visual, implementation-ready design artifacts.
• Define the appropriate division of work between employees, customers, partners, AI agents, automation, and traditional systems.
• Create implementation-ready systems design artifacts and reusable patterns for enterprise use.

Skills

Systems thinking

AI fluency

Design leadership

Communication

Stakeholder management

Education

Bachelor's degree or equivalent

Master's degree in Design Strategy or related

Job description

CSAA Insurance Group seeks an AI Workflow & Systems Design Lead to partner across business and technology teams, redesign complex workflows, and create AI-ready systems of work.

This senior practitioner leads discovery, translates business needs into implementation-ready designs, and helps build repeatable enterprise systems design practices for AI-enabled workflows. Remote work is available in the United States.