Remote AI Support QA Specialist - Customer Experience

Prolific; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network to train and evaluate AI models using real service expertise. You will complete a short test and, if selected, join Prolific as a participant and get paid for AI tasks.

Expected pay up to $30 per hour for researching and evaluating AI interactions, with tasks averaging an hour or shorter. This role emphasizes high-volume support experience, strong written English, problem-solving skills, and attention to detail;

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
• Proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.
• High typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
• A sharp eye for identifying subtle errors in logic, tone, or factual accuracy in support responses.
• Multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
• PayPal account to receive payment from clients

Responsibilities

• Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
• Simulate realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
• Refine AI-generated FAQ articles and macros to ensure they are easy to follow and technically correct.
• Annotate model responses to identify tone as empathetic, professional, or overly robotic.
• Compare AI outputs against standard Support QA rubrics to ensure professional service standards.

Skills

Professional Experience

Communication Excellence

Problem-Solving Skills

Efficiency

Attention to Detail

Language Proficiency

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Confluence

Notion

Guru

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network to train and evaluate AI models using real service expertise. You will complete a short test and, if selected, join Prolific as a participant and get paid for AI tasks.

Expected pay up to $30 per hour for researching and evaluating AI interactions, with tasks averaging an hour or shorter. This role emphasizes high-volume support experience, strong written English, problem-solving skills, and attention to detail;