Remote AI Solutions Manager - Growth & Adoption

Arize AI; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Arize AI is a remote-first company offering an AI observability platform that helps teams monitor, troubleshoot, and optimize AI systems in production. We work with 150+ leading enterprises and Fortune 500s, with offices in NYC and the SF Bay Area.

We empower teams to make AI work better for people and deliver measurable value. As a Customer Success professional, you will manage account portfolios, drive product adoption, and renewals while translating customer goals into repeatable offerings.

Qualifications

• 2+ years in customer success, solutions consulting, or technical account management.
• Working knowledge of AI/ML workflows and the agent development lifecycle.
• Strong communication and executive presentation skills.

Responsibilities

• Manage account portfolios including account plans, touchpoints, QBRs, and renewals.
• Drive adoption and expansion by understanding customer goals and demonstrating product value.
• Advocate for customer needs and turn one-off solutions into repeatable offerings.

Skills

Customer success

Solutions consulting

Technical account management

Job description

Arize AI is a remote-first company offering an AI observability platform that helps teams monitor, troubleshoot, and optimize AI systems in production. We work with 150+ leading enterprises and Fortune 500s, with offices in NYC and the SF Bay Area.

We empower teams to make AI work better for people and deliver measurable value. As a Customer Success professional, you will manage account portfolios, drive product adoption, and renewals while translating customer goals into repeatable offerings.