Remote AI Solutions Engineer – Pre-Sales & Success

Logoslabs; San Francisco (CA); Remoto; USD 100.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Comprehensive training program

Performance reviews

Referral bonuses

Product discounts

Global, multicultural team

Descrizione del lavoro

SalesCloser is seeking a Solution Engineer for a fully remote role, allowing you to work from anywhere in the world. You will bridge technical gaps across pre-sales and post-sales, helping customers realize AI and automation value in the US and Canada.

The role emphasizes working cross-functionally with Sales, Customer Success, and Product, with a focus on complex up-market deals and ensuring adoption and renewals.

Competenze

• 3–6 years experience as a Solution Engineer, Sales Engineer or Technical Consultant.
• Experience supporting SaaS products in a B2B environment.
• Degree or diploma that contributes to the organization is an asset.
• Strong understanding of implementation, onboarding, and adoption workflows.
• Comfortable working cross-functionally with Sales, CS, and Product.
• Prior exposure to AI-powered or automation platforms strongly preferred.
• Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality.
• Must be technical, analytical, results-driven and multitask in a fast-paced environment.
• Organized, administratively strong, and have solid writing, phone, and general communication skills.
• Strong analytical and troubleshooting abilities to handle escalated issues and develop creative solutions for customers.
• Excellent communication skills, with the ability to provide clear, empathetic guidance to customers and constructive feedback to team members.
• Deeply committed to customer satisfaction, capable of fostering a service-first culture within the team.
• Fluent in English (spoken and written); knowledge of an additional language is an asset.

Mansioni

• Partner with Sales on technical discovery and solution design.
• Lead or support product demos for complex or up-market deals.
• Translate customer requirements into scalable technical solutions.
• De-risk deals by addressing technical concerns early in the cycle.
• Support CS and Implementation during onboarding and launch.
• Troubleshoot technical issues impacting adoption or outcomes.
• Ensure customers maximize value from AI agents and automation.
• Support renewals and expansions through technical validation.
• Act as a liaison between customers and Product; surface gaps and provide feedback.

Conoscenze

Solution Engineer

SaaS (B2B)

AI/Automation

Cross-functional collaboration

Technical aptitude

Analytical thinking

Communication skills

Customer relationships

English proficiency

multitasking

Formazione

Bachelor's degree or diploma in a relevant field

Strumenti

APIs

Automation platforms

Descrizione del lavoro

SalesCloser is seeking a Solution Engineer for a fully remote role, allowing you to work from anywhere in the world. You will bridge technical gaps across pre-sales and post-sales, helping customers realize AI and automation value in the US and Canada.

The role emphasizes working cross-functionally with Sales, Customer Success, and Product, with a focus on complex up-market deals and ensuring adoption and renewals.