Remote AI Project Manager - Client Delivery Lead

Makai Labs, LLC.; Massachusetts; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote (ET)

In-person collaboration

Health insurance reimbursement

Career growth opportunities

Job summary

Makai Labs is hiring a Project Manager to own delivery of our AI-powered client and platform projects. You’ll work with engineers, designers, product, client services, and client stakeholders to keep projects on schedule, within budget, and aligned with business objectives.

This role is about what happens after the meetings: ensuring every decision, action item, and risk has an owner, and following up until close.

Qualifications

• 5+ years of project management experience, including client-facing software or technology projects.
• Proven track record of successfully managing complex, cross-functional projects.
• Strong communication and stakeholder management skills, including presenting project status to client executives and Steering Committees.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Experience with project management tools such as Jira, Asana, Slack, and Google Workspace.
• Ability to work independently and drive projects forward with minimal supervision.
• Urgency and accountability in project execution.
• Experience with SaaS, AI, or ML projects or technical implementations.
• Professional services or consulting delivery experience, including managing SOWs and change orders.
• Experience in regulated industries such as healthcare or financial services.
• Experience using AI tools in your day-to-day project management work.

Responsibilities

• Lead the planning, execution, and completion of several of Makai’s key client and platform projects.
• Work with stakeholders to agree on project scope, goals, and resourcing against the SOW, then build and maintain project plans, timelines, and milestones as priorities change.
• Facilitate cross-functional coordination across internal and external stakeholders to ensure project success.
• Maintain a risk and issue log, and flag risks, blockers, and slipping dates early with a proposed path forward.
• Run client meetings and internal project check-ins, and make sure each one ends with clear owners, due dates, and next steps.
• Coordinate project rollout and user adoption, including the handoff to production support after launch.
• Track budget and burn against the SOW, flag scope changes early, and support change orders.
• Identify opportunities for process improvements and implement solutions, including using AI tools to automate tasks where possible.

Skills

Communication

Stakeholder management

Multitasking

Independent work

AI tool usage

SaaS/AI/ML PM

SOW & change orders

Regulated industries

Cross-functional coordination

Client-facing

Tools

Jira

Asana

Slack

Google Workspace

Job description

Makai Labs is hiring a Project Manager to own delivery of our AI-powered client and platform projects. You’ll work with engineers, designers, product, client services, and client stakeholders to keep projects on schedule, within budget, and aligned with business objectives.

This role is about what happens after the meetings: ensuring every decision, action item, and risk has an owner, and following up until close.