Remote AI-Powered Tech Support Specialist

Openkrill; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Life insurance

PTO & Paid holidays

Sick leave

Job summary

Nextiva is seeking a Customer & Technical Support Specialist to join our remote team. You will resolve complex customer issues across hardware, software, and networking while delivering excellent service. Leverage AI tools to summarize interactions, identify action items, and improve responses.

You will work from a remote setting, primarily aligned with US business hours, and collaborate to maintain high-quality customer experiences across channels.

Qualifications

• 2+ years of customer service experience, preferably in technical support or help desk environment.
• Advanced English fluency required (spoken and written).
• Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred.

Responsibilities

• Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution.
• Communicate clearly and professionally to ensure every interaction is positive and productive.
• Document customer interactions, issues, and resolutions with accuracy and consistency.
• Provide, maintain, and update systems to ensure optimal performance for customers; manage multiple requests in a fast-paced, high-volume environment.
• Take ownership of customer issues and follow through until resolution while meeting daily and monthly metrics.

Skills

Customer service experience

Technical support

Advanced English

PC & Mac OS knowledge

Microsoft Office

Networking basics

Tools

PC & Mac OS

Microsoft Office

Networking basics

Job description

Nextiva is seeking a Customer & Technical Support Specialist to join our remote team. You will resolve complex customer issues across hardware, software, and networking while delivering excellent service. Leverage AI tools to summarize interactions, identify action items, and improve responses.

You will work from a remote setting, primarily aligned with US business hours, and collaborate to maintain high-quality customer experiences across channels.