Remote AI Operations & Process Improvement Specialist

Harris Computer; Montana; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

3 weeks vacation

Medical, Dental, Vision benefits

Employee stock ownership

Job summary

Cayenta, a division of Harris, is seeking an AI Operations Specialist to drive transformation across Cayenta Support by combining business analysis, customer insights, and AI technologies.

The role supports candidates in the United States and Canada, with travel ~25% and requirements to hold a valid passport for international travel. Salary ranges from 75K–85K USD annually, with strong emphasis on innovation and responsible AI use.

Qualifications

• Strong analytical and investigative skills to identify problems and translate needs into improvements.
• Experience with generative AI and AI-assisted tools.

Responsibilities

• Drive Support transformation and continuous improvement by analyzing processes and identifying inefficiencies.
• Gather feedback from customers and stakeholders to translate needs into AI-enabled improvements.
• Examine ticket trends to reduce effort and proactively improve the support experience.
• Identify opportunities to use AI and automation to improve processes and customer interactions.
• Design, configure, test, deploy, and improve AI tools used by Cayenta employees and customers.
• Monitor AI performance, adoption, and impact to drive enhancements.

Skills

Analytical thinking

AI / AI tools

Customer-centric

Independent work

Communication

Tools

APIs

SQL

Job description

Cayenta, a division of Harris, is seeking an AI Operations Specialist to drive transformation across Cayenta Support by combining business analysis, customer insights, and AI technologies.

The role supports candidates in the United States and Canada, with travel ~25% and requirements to hold a valid passport for international travel. Salary ranges from 75K–85K USD annually, with strong emphasis on innovation and responsible AI use.