Remote AI Operations Specialist — Transform Support Efficiency

Harris Computer; Georgia; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

3 weeks vacation

5 personal days

Medical, Dental, Vision benefits

Employee stock ownership

RRSP/401k matching

Lifestyle rewards

Remote work

Job summary

Cayenta, a division of Harris, is seeking an AI Operations Specialist to drive transformation across Cayenta Support by combining business analysis, customer insight, and emerging AI technologies.

Remote role welcomes candidates anywhere in the US and Canada. Travel approximately 25% is required; candidates must hold a valid passport and be eligible to travel internationally. Salary range is $75K-$85K plus benefits.

Qualifications

• 3+ years in customer support, business analysis, or related roles.
• Analytical skills to identify problems and translate needs into solutions.
• Experience driving improvements from ideas to implementation.
• Familiarity with generative AI and AI-assisted tools.
• Ability to learn new AI platforms quickly.
• Customer-service mindset focused on experience.
• Strong written and verbal communication and project management.

Responsibilities

• Drive support transformation and continuous improvement.
• Analyze feedback to translate into AI improvements.
• Identify opportunities to reduce effort and improve experience.
• Coordinate AI initiatives across teams.
• Partner with Product and R&D for rollout readiness.
• Develop training materials and knowledge articles.

Skills

Customer support

Business analysis

Process improvement

AI tools

Strong communication

Tools

APIs

SQL

Integrations

Scripting

Job description

Cayenta, a division of Harris, is seeking an AI Operations Specialist to drive transformation across Cayenta Support by combining business analysis, customer insight, and emerging AI technologies.

Remote role welcomes candidates anywhere in the US and Canada. Travel approximately 25% is required; candidates must hold a valid passport and be eligible to travel internationally. Salary range is $75K-$85K plus benefits.