Live Chat Agent

Jobright.ai; United States; Remote; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Jobright.ai is seeking a Live Chat Agent to be a key contact for users, helping them understand the product, resolve issues, and maximize their Jobright.ai experience.

You will respond to inquiries via live chat, guide users through features and workflows, troubleshoot problems, escalate when needed, and document interactions. This remote role requires excellent English, empathy, and the ability to manage multiple conversations.

Qualifikationen

• Excellent written and spoken English.
• Strong customer-service mindset and empathy for users.
• Ability to manage multiple conversations while maintaining accuracy.
• Strong problem-solving and communication skills.
• Ability to work remotely within the United States during agreed service hours.

Aufgaben

• Respond to users through live chat in a timely, clear, and empathetic manner.
• Help users navigate product features and job search workflows.
• Troubleshoot common account, product, and technical issues.
• Escalate complex issues to the appropriate internal teams.
• Document conversations, resolutions, and recurring user problems.
• Share user feedback and product improvement opportunities with the team.
• Maintain a high standard of accuracy, professionalism, and privacy.

Kenntnisse

English proficiency

Customer service mindset

Multitasking

Problem solving

Remote work (US)

Jobbeschreibung

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. As a Live Chat Agent, you will be a key point of contact for users, helping them understand the product, resolve issues, and maximize their Jobright.ai experience.

Why Join Us

• Build real, production AI agents used by real users
• High ownership and impact
• Work at the intersection of AI, agents, and product
• Shape how people experience AI-driven job search

Responsibilities

• Respond to users through live chat in a timely, clear, and empathetic manner
• Help users navigate product features and job search workflows
• Troubleshoot common account, product, and technical issues
• Escalate complex issues to the appropriate internal teams
• Document conversations, resolutions, and recurring user problems
• Share user feedback and product improvement opportunities with the team
• Maintain a high standard of accuracy, professionalism, and privacy

Qualification

Required

• Excellent written and spoken English
• Strong customer-service mindset and empathy for users
• Ability to manage multiple conversations while maintaining accuracy
• Strong problem-solving and communication skills
• Ability to work remotely within the United States during agreed service hours

Preferred

• Previous experience in customer support, live chat, operations, or another user-facing role
• Familiarity with SaaS products, CRM systems, or support tools
• Interest in AI, job search, and consumer technology
• Experience working in a fast-paced startup environment