Customer Service Representative, Entry Level

Jobright.ai; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Jobright.ai is seeking a Customer Service Representative to be the first contact point for customers. You will handle inquiries via phone, email, chat, and other approved channels, explain services and policies, and escalate when needed.

The role requires strong communication, patience, empathy, and the ability to manage multiple requests. Remote work from the United States is supported with a focus on timely, professional customer support.

Qualifications

• Customer-focused mindset with patience and empathy
• Strong written and verbal communication skills
• Capable of learning procedures quickly; good attention to detail
• Ability to organize work and handle multiple requests
• Reliable internet and a suitable US remote setup

Responsibilities

• Answer customer questions through phone, email, chat, or approved support channels
• Explain services, policies, and next steps clearly and accurately
• Resolve routine requests and elevate issues that require specialised support
• Document customer interactions and outcomes in internal systems
• Follow up on open cases and communicate progress to customers
• Maintain a calm, professional, and empathetic approach
• Share recurring customer feedback with operations and product teams
• Meet service quality and response-time expectations

Skills

Strong verbal and written comms

Patience and empathy

Problem-solving and attention to detai

Learn procedures quickly

Organize work, handle multiple queries

Tools

CRM software

Ticketing systems

Remote collaboration tools

Job description

Jobright is a personal AI job search agent that helps people simplify their job searches and reach better outcomes. The Customer Service Representative serves as a first point of contact by handling customer inquiries, resolving or escalating requests, documenting and following up on cases, and communicating feedback to internal teams.

Why Join Us

• Build real, production AI agents used by real users
• High ownership and impact
• Work at the intersection of AI, agents, and product
• Shape how people experience AI-driven job search

Responsibilities

• Answer customer questions through phone, email, chat, or approved support channels
• Explain services, policies, and next steps clearly and accurately
• Resolve routine requests and elevate issues that require specialised support
• Document customer interactions and outcomes in internal systems
• Follow up on open cases and communicate progress to customers
• Maintain a calm, professional, and empathetic approach
• Share recurring customer feedback with operations and product teams
• Meet service quality and response-time expectations

Qualification

Required

• Strong verbal and written communication skills
• Customer-focused attitude with patience and empathy
• Good judgement, problem-solving, and attention to detail
• Ability to learn procedures and digital support tools quicklyAbility to organise work and handle multiple customer requests
• Reliable internet connection and a suitable remote work environment in the United States

Preferred

• Previous customer-facing experience in service, retail, hospitality, or support
• Familiarity with CRM, ticketing, or contact-centre tools
• Experience working effectively in a remote team